3 month old Volkswagen Polo: Problems & Service Issues
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Hello,
I purchased VW POLO 1.2 D Comfortline from Bhasin Motors, Sarita Vihar Delhi in the last week of November. Purchase process was smooth but the dealer took a huge amount of time in getting the registration process completed. I also ordered the accessories pack which included reverse parking sensor, doormats, mud flaps etc. which I never got! Had to buy from a 3rd party store.
The car has done 6000kms and I was on my way from Chandighar to delhi. It was pretty late and I started hearing a little noise from front left wheel under braking. I reached home and called the dealer in the morning and told them about the situation. Took the car to the dealership and was told that the brake pads were busted and so were the brake discs! I was “SHOCKED”.. Brake discs failed at 6000kms only? We dont even need to change brake pads that often. I spoke to the service manager and other people at the dealership and then went to the service station and saw that the front left disc had uneven surface on both sides. At the time of selling the vehicle they promised me that everything other than plastic comes under warranty. But they said this comes under moving part criteria thus cannot be changed under warranty! I had to pay for the disc brakes that was Rs. 2000 approx. They changed one disc brake under warranty.
Was shocked with VW’s product quality?
Please help.
Thanks!I didn’t find the right solution from the Internet.
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